← Causeway

Terms of Service

Effective: March 1, 2026 · Last updated: March 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Causeway ("Service", "we", "our"), operated by Causeway. By creating an account, clicking "Create account", or otherwise accessing the Service, you agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Causeway is a social media analytics platform for content creators. It connects to your social media accounts via OAuth to collect follower count data, detect growth spikes, correlate spikes with content mentions, and generate AI-powered explanations of growth events.

Causeway is an independent third-party application and is not affiliated with, endorsed by, or sponsored by YouTube (Google), Instagram (Meta), TikTok, Facebook (Meta), GitHub, or Apple.

3. Account Registration and Security

  • —You must provide accurate, complete information when registering. You may not impersonate another person or use a false identity.
  • —You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately at legal@causeway.you if you suspect unauthorized access.
  • —You must be at least 13 years old (or 16 in the EU) to use the Service.
  • —We offer optional two-factor authentication (TOTP). You are responsible for safely storing backup codes.
  • —One person or legal entity may not maintain more than one free account.

4. Subscription Plans and Billing

Plans

Causeway offers subscription plans including a free trial and paid tiers. Current pricing is displayed at causeway.you/billing. We reserve the right to change pricing with 30 days' notice to existing subscribers.

Free Trial

New accounts receive a 14-day free trial with access to paid features. No credit card is required to start the trial. At the end of the trial, access to paid features is suspended until you add a payment method.

Billing

  • —Paid subscriptions are billed monthly or annually in advance. All fees are non-refundable except as required by law or as stated in Section 4.4 below.
  • —Payment is processed by Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring basis.
  • —If a payment fails, we will retry up to three times before suspending your account. You will be notified by email.

Cancellation and Refunds

You may cancel your subscription at any time from the billing settings. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide pro-rated refunds for partial billing periods, except where required by applicable law.

5. Acceptable Use

You agree not to:

  • —Use the Service in violation of any applicable law or regulation, or in violation of the terms of service of any connected platform (YouTube, Instagram, TikTok, Facebook).
  • —Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
  • —Use automated means to access the Service at rates that exceed normal human usage, or attempt to circumvent rate limits.
  • —Reverse engineer, decompile, or disassemble any part of the Service.
  • —Resell, sublicense, or commercially exploit the Service without written permission, except through the Causeway Public API as permitted by your plan.
  • —Use the Service to store or transmit malicious code, or to launch attacks against other systems.
  • —Connect platform accounts that you do not own or have explicit authorization to manage.
  • —Falsify or misrepresent data in any way that could mislead other users (if sharing features are added in future).

We reserve the right to suspend or terminate accounts that violate this section without notice.

6. Third-Party Platform Terms

By connecting a social media platform, you authorize Causeway to access your account data via that platform's API on your behalf. You remain responsible for complying with each platform's own terms of service:

Causeway does not guarantee uninterrupted access to any platform API. Platforms may revoke API access, change rate limits, or discontinue features without notice. These events are outside our control and do not entitle you to a refund.

For YouTube specifically: Causeway's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. Public API and API Keys

Pro plan subscribers may generate API keys to access the Causeway Public API. By using the API you agree to:

  • —Keep your API key confidential. You are responsible for all requests made with your key.
  • —Comply with rate limits (1,000 requests/day per key). Automated abuse may result in key revocation.
  • —Use the API only to access your own data. The API does not expose data belonging to other users.
  • —Not share API keys publicly (e.g., in public GitHub repositories).

We may revoke API keys that are abused or that violate these Terms.

8. AI-Generated Content

Causeway uses Anthropic's Claude API to generate text explanations of follower growth events ("AI insights"). These insights are generated automatically and may be inaccurate, incomplete, or speculative.

AI insights are provided for informational purposes only and do not constitute professional advice of any kind. You should not rely solely on AI insights for business decisions. We are not liable for any losses arising from reliance on AI-generated content.

9. Intellectual Property

Our IP

The Causeway name, logo, design, software, and all content we create are our exclusive property (or licensed to us). Nothing in these Terms transfers any ownership of our intellectual property to you.

Your Data

You retain all rights to your social media content and the data collected from your connected accounts. By using the Service, you grant us a limited license to access, store, and process that data solely to provide the Service to you.

Feedback

If you submit feedback, suggestions, or bug reports, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that the data we collect from platform APIs will be accurate or complete. Platform API data is subject to the platforms' own accuracy and availability.

We do not warrant that follower spike detection or AI insights will correctly identify the causes of follower growth.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CAUSEWAY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Causeway and its officers, directors, and employees from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including platform terms of service; or (d) your connection of platform accounts you do not have authority to manage.

13. Termination

By You

You may close your account at any time from the account settings or by emailing legal@causeway.you. On account closure, your data will be deleted within 30 days per our Privacy Policy.

By Us

We may suspend or terminate your account immediately if you violate these Terms, fail to pay applicable fees, or if required by law. We will attempt to notify you except where prohibited or where immediate action is necessary to prevent harm.

Effect of Termination

Upon termination, your right to use the Service ends immediately. Sections 9–14 survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any dispute arising from these Terms or the Service will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations.

You waive any right to participate in a class action lawsuit or class-wide arbitration. This waiver may not apply in jurisdictions where class action waivers are unenforceable.

15. Changes to These Terms

We may update these Terms as the Service evolves. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If we make changes that materially and adversely affect your rights, you may close your account within 30 days for a pro-rated refund of any prepaid subscription fees.

16. Miscellaneous

  • —Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Causeway regarding the Service.
  • —Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
  • —No Waiver. Failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
  • —Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger or acquisition.

17. Contact

Legal questions or notices should be directed to:

Email: legal@causeway.you

Website: https://causeway.you